Addressing someone's behaviour is not an easy thing to do. What this precarious process requires from both parties is highly underestimated.
We all struggle with it. And we should not feel ashamed, because addressing undesirable behaviour completely goes against our nature.
Addressing undesirable behaviour is about the courage to stand up for your personal values as well as the discipline to manage your primal instincts.
The problem is not what we do (or don't do), it's how we think about it. If we succeed at switching our mindset from a monologue to a dialogue, our conversations will be much more fruitful.
Addressing undesirable behaviour for 50 % is about your own behaviour and consists of at least 50 % listening.
